This Digital Delivery Policy governs the purchase, distribution, and provisioning of online browser-based casual game services (referred to herein as “Digital Content”, “Online Services”, or “Digital Access”) offered on www.pipelinkflow.com. This website is owned and operated by Behind the Games, UAB. Our online services are primarily designed for, tailored to, and optimized for users residing within the European region.
1. Nature of the Digital Goods & Service Provisioning
All items available for purchase on this website are classified strictly as instant, non-tangible digital services. They consist of pre-configured interactive logic puzzle maps, browser-based layouts, and digital gaming networks intended for immediate online entertainment within our user interface.
No Custom Development Disclaimer: Your purchase includes only the pre-existing, fully completed online gaming services as explicitly described on the product description page at the time of purchase. Behind the Games, UAB does not provide, promise, or engage in any subsequent custom software development, bespoke web modifications, or personalized programming services. All digital services are delivered strictly on an “as-is” and “as-available” basis.
2. One-Time Sale and Non-Physical Fulfillment
One-Time Purchase: Every transaction completed on this platform constitutes a fixed, one-time sale. This website does not utilize a recurring subscription mechanism, and no automated periodic billing will ever occur.
No Physical Logistics: Because our digital gaming services are 100% virtual and intangible, no physical shipping is required, no physical logistical warehouses are utilized, and no physical tracking numbers will be generated or supplied. Proof of successful service delivery is securely generated and maintained via internal cryptographic session tokens and automated server fulfillment logs upon purchase confirmation.
3. Immediate Execution and Statutory Right of Withdrawal Waiver
In strict accordance with Article 16(m) of the European Union Consumer Rights Directive (2011/83/EU) concerning contracts for the supply of digital content which is not supplied on a tangible medium, the standard 14-day statutory right of cancellation or withdrawal is legally restricted upon immediate performance of the contract.
Mandatory Legal Notification & Express Waiver: By completing your purchase, finishing the checkout process via our secure payment provider Stripe, and accessing the provided online digital access link, you provide your prior explicit consent to the immediate performance of this contract. You explicitly acknowledge and agree that once the digital access is generated, you hereby immediately forfeit and waive your 14-day statutory right of withdrawal.
Consequently, all completed transactions are legally binding and completely non-refundable immediately upon checkout confirmation and the generation of your secure digital access link.
Digital fulfillment is initiated instantaneously upon successful verification and authorization of the transaction by Stripe. The electronic delivery protocol consists of the following automated steps:
On-Screen Provisioning: Upon successful transaction confirmation, an immediate digital access gateway link will be rendered directly on the customer’s checkout confirmation screen, granting instant entry to the online game environment.
Email Transmission: Concurrently, a transactional receipt containing the secure access credentials and the direct URL link for the online game service will be dispatched to the customer’s registered email address from our official support address: pipeline@pipelinkflow.com.
Customers are responsible for ensuring their technical capacity to receive electronic mail and verify their designated inbound folders (including spam and junk filters). If an automated email is missed due to local ISP filters, our customer support team strives to manually re-verify and re-send the delivery access information within 24 hours upon request.
5. Corporate Identity & Official Contact
For validation of technical delivery impediments, missing access tokens, or payment audit requests, inquiries must be routed through the following statutory contact channels:
Brand Name: pipelinkflow
Company Name: Behind the Games, UAB
Registration Number: 304333368
VAT Number: LT100010989713
Registered Office Address: Jovaro g. 7-2, Vilnius, 03104 Vilniaus m. sav., Lithuania
