Welcome to pipelinkflow. Your privacy is of utmost importance to us. This Privacy Policy explains how Behind the Games, UAB (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal data when you visit our website www.pipelinkflow.com and use our online digital game services.
Our online services are primarily designed for, tailored to, and optimized for users residing within the European region.
1. Data Controller
Under the EU General Data Protection Regulation (GDPR), the legal entity responsible for collecting and processing your personal data (the “Data Controller”) is:
Company Name: Behind the Games, UAB
Registration Number: 304333368
VAT Number: LT100010989713
Registered Address: Jovaro g. 7-2, Vilnius, 03104 Vilniaus m. sav., Lithuania
Contact Email: pipeline@pipelinkflow.com
2. Information We Collect
To fulfill your orders, provide instant digital access, and ensure a smooth gaming experience, we collect the following types of personal data:
Transaction Data: Minimal details regarding the online digital game services you have accessed or unlocked on our platform.
Technical Data: IP address, browser type, device type, and operating system collected via essential website cookies and functions to maintain secure sessions.
3. Third-Party Payment Processing (Stripe)
All financial transactions made on our website are handled securely by our external third-party payment processor, Stripe.
Payment Handling: When you purchase access to our game services, your sensitive financial details (such as credit card numbers, CVV code, and expiration dates) are encrypted and processed directly by Stripe on their secure servers.
Data Minimization: Behind the Games, UAB does not store, view, or have access to your full credit card credentials or bank details. Stripe provides us only with secure transaction confirmation tokens and essential billing metadata necessary to prevent fraud, complete verification, and minimize chargeback risks.
Compliance: The processing of your financial data by Stripe is strictly governed by Stripe’s own Privacy Policy, which is fully compliant with global security standards, including PCI-DSS.
4. Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with European legal, tax, accounting, and regulatory requirements:
Customer Support & Operational Data: Retained for up to 2 years from your last interaction with us to ensure our support team can efficiently assist you with past transaction history or technical inquiries.
Transaction & Financial Records: Retained for a minimum of 5 to 10 years, in strict accordance with Lithuanian corporate tax laws, European anti-money laundering (AML) guidelines, and standard financial reporting regulations.
Once the applicable legal or operational retention period expires, your data will be securely deleted or completely anonymized.
5. Age Restrictions & Protection of Minors
Our platform and online digital game services are not intended for or directed toward children.
Minimum Age: You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use our website and execute payment transactions.
Unauthorized Use: We do not knowingly collect personal data from individuals under 18. If a parent or legal guardian becomes aware that a minor has provided us with personal data or initiated an unauthorized payment transaction without consent, please contact us immediately at pipeline@pipelinkflow.com. We will prioritize the immediate deletion of such data and cooperate fully to resolve the matter.
6. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you possess comprehensive legal rights regarding your personal data:
Access & Rectification: The right to request copies of your data or correct inaccuracies.
Erasure (“Right to be Forgotten”): The right to request data deletion, subject to our overriding legal, financial, and tax obligations to retain financial transaction records.
Restriction & Objection: The right to limit or object to certain processing activities.
Data Portability: The right to request the transfer of your data to another provider.
To exercise any of these rights, please contact our support team at pipeline@pipelinkflow.com. You also retain the right to lodge a formal complaint with the State Data Protection Inspectorate (VDAI), the supervisory authority in Lithuania.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect regulatory changes or operational updates. Any revisions will be published directly on this page with an updated effective date at the top of the policy.
