At pipelinkflow (accessible via www.pipelinkflow.com), we strive to deliver high-quality, seamless, and engaging online browser-based casual game services. This website is owned and operated by Behind the Games, UAB, a registered corporate entity in Lithuania, European Union.
Because our online inventory consists entirely of digital, intangible, and instantly delivered services, our refund and cancellation structures are tailored to digital product provisioning. Please review this policy carefully before completing your one-time purchase.
1. EU Statutory Right of Withdrawal & Immediate Performance Exception
Under the European Union Consumer Rights Directive (2011/83/EU), consumers generally possess a statutory 14-day right of withdrawal for online distance purchases. However, in accordance with Article 16(m) of the Directive, this right of cancellation is legally restricted and waived for the supply of digital content not supplied on a tangible medium once the digital performance has begun.
Mandatory Legal Acknowledgment: When you purchase access to our online digital game services from pipelinkflow and initiate the digital access link, you provide your explicit prior consent to the immediate performance of the contract. You explicitly acknowledge and agree that once the digital access is generated, you hereby immediately forfeit and waive your 14-day statutory right of withdrawal.
All Sales Are Final: Because our online digital game services are fully unlocked and accessed instantly upon successful checkout, all completed transactions are legally binding and non-refundable immediately upon the initiation of the digital link.
2. Exceptions to the Non-Refundable Policy
We maintain an explicit non-refundable standard to ensure platform integrity and transaction transparency. However, Behind the Games, UAB will evaluate and may issue a discretionary refund under the following rare circumstances:
Verified Technical Defects: If the provided online game service suffers from a severe, inherent technical flaw or platform disruption that completely prevents it from functioning on standard compatible browsers, and our technical support team cannot resolve or patch the issue within 14 days of you reporting it, a full refund may be authorized.
Unexecuted Deliveries: If you have successfully completed your payment via Stripe but our automated platform fails to display the on-screen confirmation link or dispatch the automated delivery email, and you contact us prior to the digital access link being manually re-verified or generated, the transaction may be cancelled and refunded.
Note: Incompatibility with unauthorized personal devices or a simple change of mind post-delivery does not constitute valid grounds for a refund or replacement.
3. Refund Processing Framework
If an exception listed in Section 2 is validated, audited, and approved by our management team:
All authorized refunds will be credited back exclusively to the original payment method (credit/debit card or local payment mechanism) used via Stripe. This strict protocol is enforced to prevent financial fraud, unauthorized laundering, and structural exploitation.
We do not issue refunds via alternative bank accounts, cash, or third-party transfer networks under any circumstances.
Once approved, the financial execution on our end occurs within 3–5 business days. The exact timeframe for the funds to reappear on your financial statement depends entirely on your issuing bank’s specific clearing timelines.
4. Dispute Governance & Anti-Fraud Policy
We maintain a fully transparent, legally compliant online operation where our corporate identity, registration numbers, and operational contact details are completely public.
If you experience any technical difficulties accessing your online digital game services, you must contact our dedicated support team at pipeline@pipelinkflow.com first. Our team strives to review, investigate, and provide a comprehensive response to all inquiries within 24 hours.
Any malicious, unauthorized, or fraudulent dispute or chargeback attempts made to your credit card issuer or banking institution without contacting us first will result in the immediate and permanent revocation of your digital access license. We reserve the absolute right to present this binding agreement, your checkout agreement logs, and our server automated delivery logs to Stripe and your issuing bank to contest and reverse the dispute.
5. Corporate Identity & Official Contact Channels
For any inquiries, technical dispute clarifications, or delivery help, please route your communication directly to our statutory channels:
Brand Name: pipelinkflow
Corporate Entity: Behind the Games, UAB
Company Registration Number: 304333368
VAT Identifier: LT100010989713
Registered Office Address: Jovaro g. 7-2, Vilnius, 03104 Vilniaus m. sav., Lithuania
Dedicated Support Email: pipeline@pipelinkflow.com
